EXTRA BLOG!

This is just a random extra blog but I thought it was very interesting so I figured to write about it. My roommate and I were on the phone today with MAC Apple support because her computer had crashed. He was helping us try to fix her computer and while that was happening he said to my roommate, "How are you feeling today, I hear you have a cold." We both started laughing and then she said, "yeah I do, I am good though." We both felt very awkward because then he went on telling us how he just went to Puerto Rico and came back with a cold. After being on the phone with him for two hours, I noticed that we knew a lot of random stuff about each other and almost formed a connection. It reminded me of the MUDS, especially LamdaMOO where you think you won't get addicted/spend a lot of time at first and then all the sudden you form these connections with people and don't even realize that hours have passed. Also, at the end of the phone call he said how we have to contact someone else because he couldn't help with the problem. He was like it might take a while for someone to contact you back so if you want we have chat rooms and discussion boards of the customers explaining their problem and people reply to help. I thought that was very interesting that now for technical support, consumers help others going through the same problem through discussion boards online.